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Policies

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Payments: 

  • ​You can pay by phone, mail, walk-in, drop box (located near the office door), or monthly billing. 

  • You can pay online as well through the U-Haul site. Be sure to create an account with the same phone, email, and address you used to rent your unit!

Late Charges:

  • Payments are due "by the 1" of every month (there is a six-day grace period).  After that grace period these are the fees that will be added:

  • First late fee of $15 is added to your account on the 8th.

  • An overlock fee of $10 is added on the 15th.

  • Second late fee of $15 is added on the 22nd.

  • Finally if you are 31 days past due and the auction process is started on your unit a $75 auction fee will be applied.

Courtesy Reminders:

  • Reminders will be sent by email only one week before payment is due.

  •                          *Please note: Grey Owl does not guarantee "courtesy reminders" due to spam filters.​

  • A mailed invoice reminder will cost extra: We will gladly email them to you, however a mailed copy will mean a fee of $2 added to your bill.

Move out:

  • Required "7 day" move-out notice prior to the start of the next month.

  • When moving out ensure that the unit is free of trash and belongings and swept clean!

  • If you have your own lock please remove it when you move out, if you have one of our Davinici locks you may just leave the lock on the unit. 

  • Units that have been "moved out" but require cleaning will not receive their security deposit back. 

Damages:

  • You (the tenant) are responsible for ANY & ALL damage to Grey Owl Self Storage done by you, your people, or the moving company.

Lock Cut:

  • The only person authorized to cut locks on Grey Owl Self Storage is Bryan Jensen!

  • It is a crime for anyone other than Bryan, the property manager, to cut a lock off of a unit. Legal action will be pursed for anyone who violates this. 

Security:

  • For your security and ours, we have 24HR video-recorded surveillance. 

  • All activities are recorded & reviewed. 

Rules & Regulations:

  • Read your lease agreement.

  • No work of any type can be performed within a unit or on the premises. 

  • No public dumpsters available. Do not leave unwanted items or trash in or outside the unit. 

  • No smoking allowed on Grey Owl Self Storage Property: No explosives, ammunition, or dangerous hazardous chemicals. No corrosive materials, plastics, or liquid detergents. No containers of liquids.

  • No sales of any kind on Grey Owl Self Storage property. This will lead to immediate eviction. This includes yard sales! ​

  • No loitering or habitation: tenants are only permitted to be on the premises for the time it takes to add or remove stored items. 

  • We do not allow name transfers. A new lease agreement is required for a name change.

  • Tenants are NOT permitted to cut locks on Grey Owl Self Storage property ever. 

  • 7 days notice in writing or email before moving out 

  • We prioritize the safety and security of all our tenants. Therefore, we strictly prohibit sub-leasing, using a unit for unlawful purposes, or sharing a unit without adding them to the lease legally. All items in the unit must belong to the person leasing the unit. 

  • No 55-gallon drums are to be stored in/on Grey Owl Self Storage property. 

  • Do not use flammables, oil-soaked rags, or gas. Motorcycle, car, or gas engine tanks must be empty to be stored in our units.

  • Food, live, or dead animals are prohibited. 

  • No electricity or electrical outlets without authorization from Grey Owl Self Storage.

  • Speed limits are 10 mph or less on Grey Owl Self Storage property. 

  • Be Courteous- park close to the building and your unit, so other vehicles have room to pass. 

  • Contact information is a requirement and must be updated often. If you move it is your responsibility to update us!

  • Storage Insurance is the tenants' responsibility. Grey Owl Self Storage is NOT responsible for loss or damage, theft, natural disaster, water damage, or damages to goods while stored. 

  • We are closed on all major holidays. 

  • Pets and children should remain in the vehicle for their safety while visiting the facility. 

  • Locks are required on the unit at all times.

  • Unauthorized vehicles will be towed at your expense. 

  • Vehicles left at the facility for an extended period of time will be towed at your expense as well. 

  • All moving trucks over 16' must have pre-authorization by the office manager.

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